Monday, April 25, 2005
Plus Delta and 10/10 feedback
Today was a day of giving and receiving feedback. As those who know me or work with me will know, I usually use a Plus / Delta method of giving feedback. This is a simple way of emphasising the positive:
A similar method is the 10/10 approach. Here, the person giving feedback gives a number out of 10 as the 'score' and explains why the receiver of the feedback got that high a number (this is the Plus). Next, he explains what they would have to do next time to get a 10 (this is the Delta). This is a simple and powerful method of communicating exactly what you want. For instance, this blog gets a 6/10 from me. I give it a 6 because it covers pluses and deltas, includes examples and gives different options. I would give a 10 if it discussed 'the meaning of your communication is the response you get' and had some more humourous examples.
- You state what works and what you'd like to see again
- You state what and how you'd like to see things work differently
A similar method is the 10/10 approach. Here, the person giving feedback gives a number out of 10 as the 'score' and explains why the receiver of the feedback got that high a number (this is the Plus). Next, he explains what they would have to do next time to get a 10 (this is the Delta). This is a simple and powerful method of communicating exactly what you want. For instance, this blog gets a 6/10 from me. I give it a 6 because it covers pluses and deltas, includes examples and gives different options. I would give a 10 if it discussed 'the meaning of your communication is the response you get' and had some more humourous examples.
